01
Right to Safety
Consumers have the right to protection against goods and services that may be hazardous to life or property.
- Check product safety instructions
- Look for applicable quality certifications
- Report unsafe products or services
Consumer awareness
Know and understand your consumer rights
Awareness of consumer rights helps people make informed decisions, identify unfair practices and seek appropriate remedies.
Essential protections
The six consumer rights
These rights form the foundation of informed and responsible consumer participation.
02
Right to Information
Consumers should receive accurate information about quality, quantity, price, ingredients and conditions of use.
- Read product labels carefully
- Check the total price and applicable charges
- Ask for clear terms and conditions
03
Right to Choice
Consumers should have access to a range of goods and services at fair and competitive prices.
- Compare available products and services
- Avoid pressure-based purchasing
- Choose according to individual requirements
04
Right to Be Heard
Consumer interests and complaints should receive appropriate attention from businesses and relevant authorities.
- Communicate complaints clearly
- Request a written response
- Use official grievance channels
05
Right to Seek Redressal
Consumers may seek appropriate remedies for defective goods, deficient services or unfair practices.
- Request repair, replacement or refund where appropriate
- Maintain supporting documents
- Approach an authorised grievance body when required
06
Right to Consumer Education
Consumers have the right to gain the knowledge and skills needed to make informed marketplace decisions.
- Attend consumer-awareness programmes
- Use reliable information sources
- Share responsible consumer practices
Responsible consumption
Consumer rights also come with responsibilities
Careful purchasing, accurate records and responsible complaint practices help protect both individual and community interests.
View Consumer ResourcesRead labels, instructions, warranties and terms before purchasing.
Compare prices, quality and suitability before making a decision.
Request and safely retain invoices, receipts and payment records.
Use products and services according to the supplied instructions.
Communicate complaints accurately, clearly and respectfully.
Avoid sharing banking PINs, passwords or one-time passwords.
Report misleading, unsafe or unfair practices through proper channels.
Make honest claims supported by relevant documents and evidence.
Take action
What to do when a consumer problem occurs
1
Identify the concern
Write down what happened, when it happened and what outcome you are requesting.
2
Collect your records
Keep invoices, receipts, warranties, photographs and communication records together.
3
Contact the business
Explain the issue clearly and request a written response within a reasonable period.
4
Seek further guidance
If the issue remains unresolved, contact the association or an appropriate authorised body.
Need consumer guidance?
Let us help you understand the available options
Submit your concern with the relevant information and supporting documents for general grievance guidance.
This page provides general consumer-awareness information and is not a substitute for professional legal advice or an official decision by an authorised authority.